At Cloud Junction, we value our clients and strive to provide the highest quality business and IT consultation services. To ensure transparency and maintain professionalism, please review our cancellation and refund policy below.

1. Consultation Booking and Payment

• All consultations must be booked in advance.

• Payment is due prior to the scheduled consultation, unless otherwise agreed in writing.

2. Cancellation Policy

• Client-Initiated Cancellations:

  • Cancellations made at least 24 hours before the scheduled session will receive a full refund or may be rescheduled at no additional cost.

  • Cancellations made less than 24 hours before the session are non-refundable, but rescheduling may be offered at our discretion.

• Cloud Junction-Initiated Cancellations:

  • In the unlikely event that we need to cancel or reschedule a session, clients will be offered a full refund or the option to reschedule.

3. No-Show Policy

• If a client fails to attend a scheduled session without prior notice, the session will be considered a no-show and is non-refundable.

4. Refund Policy

• Refunds are only issued in accordance with the cancellation policy above.

• No refunds will be issued once a consultation has been completed.

• If a client is unsatisfied with the service provided, Cloud Junction may, at its sole discretion, offer a partial refund or additional support at no extra charge.

5. Package Services

• For prepaid packages (e.g., monthly support or multiple-session deals), partial refunds for unused sessions may be considered on a case-by-case basis, provided cancellation is requested in writing.

6. How to Request a Cancellation or Refund

All requests must be submitted in writing via email to: christof@cloudjunction.co.za